Jo Boughton-White, Managing Director of Dorwest Herbs explains how to use supplements effectively and honestly to help customers
When I talk to dog owners and retailers about calming herbs, particularly at this time of year, as fireworks season kicks off, I often sense a mixture of curiosity… and hope. The idea that a few drops of herbal tincture or a daily supplement might melt away anxiety and transform a nervous dog into a calm, confident companion is, understandably, very appealing.
Our Dorwest duo range of calming herbs for dogs – Scullcap and Valerian Tablets and Valerian Compound Drops – are best-sellers for us and the feedback from dog owners is so positive. But while calming herbs can be a powerful tool in any natural healthcare kit, they are not – and never will be – a magic bullet. The truth is more nuanced, and as someone who has worked in herbal pet care for many years, I believe it’s important to share the reality: these products work best as part of a broader, holistic approach that addresses both the body and the mind.
How do calming herbs work?
In common with many conventional treatments, it’s often not known exactly how calming herbs fully exert all their specific effects. But science tells us that Scullcap and Valerian both help to regulate activity in the nervous system, which can soothe canine anxiety, reduce restlessness, and support relaxation without causing drowsiness. They’re a nervine relaxant, rather than
a sedative.
At Dorwest, we spent decades perfecting these formulations to support a dog’s stress response – helping to take the edge off stressful experiences, from vet visits to thunderstorms, and the trigger that many owners dread most, fireworks.
Herbs aren’t a quick fix
We live in a fast-paced world, and understandably, many people hope for rapid results. If a dog is struggling with separation anxiety, startles at every noise, or becomes frantic during fireworks season, it’s human nature to want something that will ‘switch off’ that distress immediately. For so many of us, dogs are like family, so seeing them suffer can be unbearable.
Herbal products can and do help – often remarkably so – but they work best when we really understand their limitations. Support is not always instant and products like Scullcap and Valerian ideally need time to build up in the body. They will always be most helpful when given consistently and as part of a much wider care plan.
When owners rely solely on any herbal remedy, without addressing the underlying cause of the dog’s stress, they may end up disappointed. Worse still, they might delay dealing with a problem that could escalate over time.
The role of behaviour and environment
Dogs are incredibly perceptive creatures. They pick up on our moods, body language, and routines – and they thrive on predictability and security. If we only address their stress chemically, even with the gentlest herbs, we’re missing half the picture. It’s one of the reasons we’re working with ‘Dogtor’ Adem Fehmi ahead of our calming campaign this fireworks season. Adem has spent over 15 years working with dog owners to help them better understand their canine best friends, including tackling some of the behavioural issues that stem from anxiety, as well as understanding how they can help prepare and support their pet in times of high stress.
Behavioural training is essential for lasting change, after all. For example, if your dog barks and paces when left alone, a combination of gradual desensitisation, enrichment activities, and confidence-building exercises will be far more effective in the long run than any supplement on its own. Herbs can help your dog feel calmer and more receptive to training, but they can’t teach them that the postman is harmless, fireworks are fleeting, or that you’ll always come home.
Environment matters, too. A dog living in a noisy, chaotic home or one that isn’t given adequate exercise and mental stimulation will remain stressed no matter what herbs they’re given. Creating a calm, predictable environment with plenty of opportunities for rest, play, and exploration is key.

How calming herbs fit into the bigger picture
Think of herbal support as the scaffolding around the training and environmental changes you’re making. Calming herbs may help reduce any emotional ‘noise’ so they can adapt quicker, focus more easily, and engage more positively with training.
Scullcap and Valerian, for example, can be incredibly useful during noise desensitisation training, helping a dog to stay relaxed enough to process new experiences without tipping into panic. They may help a rescue dog adapt to a new home environment, while Valerian Compound liquid supplement can be taken on the spot to take the edge off nervous excitability before a vet appointment.
The key is matching the right herbs to the right situation and giving them time to work. This is where professional advice makes all the difference – from your vet, your independent retailer, or an experienced expert like Dorwest.
Managing expectations
I see my role at Dorwest as not just creating effective, natural products, but as educating owners and retailers about what’s realistic. We always make it clear that while many dogs show improvements within days or weeks, the best results come with consistent use alongside behavioural support.
I have countless conversations with owners who initially come to us feeling frustrated because ‘nothing works.’ Once we dig deeper, we usually find that their dog’s anxiety had multiple triggers. Combining a targeted herbal regime with training advice and lifestyle adjustments is where you’ll see the most significant transformations.
The retailer’s role
This is an important message to share with your customers. When someone comes in asking for ‘something to calm my dog,’ resist the temptation to simply hand them a product and send them on their way. Ask questions: When does the anxiety happen? How long has it been going on? What’s been tried so far?
By taking a few extra minutes to understand the dog’s history and suggesting complementary approaches – whether that’s puzzle toys, training classes, or a quiet sleeping space – you’ll be helping the owner set their dog up for genuine success. This not only improves the dog’s welfare but builds trust and loyalty with your customers, so they’ll keep coming back.
I am a passionate advocate for herbal medicine – it’s been the backbone of Dorwest for over 75 years – but I’m equally passionate about honesty. Herbs can make a real, measurable difference to a dog’s well-being, but they’re not a replacement for training, environmental management, or veterinary care when needed.
When we set realistic expectations, choose the right herbs for the right dog, and pair them with a stable, nurturing environment, the results can be remarkable. And in my experience, that’s far more rewarding than any quick fix could ever be.
Retailer tips: talking to customers about calming herbs
- Ask open questions – find out when, where, and how the dog’s anxiety shows up before suggesting products
- Manage expectations – explain that natural products often build up over time, and calming herbs work best with consistent use
- Recommend complementary strategies – suggest enrichment toys, training classes, or noise desensitisation plans alongside herbal support
- Encourage follow-up – invite customers to share progress after a few weeks so you can fine-tune your advice
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